Privacy Notice – Taxtech | Taxaide Technologies Limited

1. INTRODUCTION

This Privacy Notice explains how Taxaide Technologies Limited (“Taxtech”, “we” and “ s”) or its affiliates collects, uses, disclose, transmit, share, erase and otherwise handles personal data whether you interact with us on our websites, through our apps or in person (including by phone or when visiting our offices) (collectively referred to as “Services”).. This Privacy Policy is in accordance with the Nigerian Data Protection Act 2023 (NDPA), regulations, guidelines and directives made pursuant to the NDPA (“Applicable Laws”) and is binding on all data subjects whose Personal Data we process.

You accept this Privacy Policy and hereby give Taxtech consent to save, process and use your Personal Data to the extent as allowed by law when you provide us with details of your Personal Data or by clicking on the “accept” button. You have the right to withdraw your consent at any time, provided that we do not have another legal basis to keep processing your Personal Data.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our website or mobile application or by sending you an email notification).

We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

2. LAWFUL BASIS FOR PROCESSING YOUR INFORMATION

All Personal Data that we collect and process is justified by at least one of the lawful processing that:

You have given consent to the processing;
Processing is necessary for the performance of a contract to which you are a party or to take steps to enter a contract;
Processing is necessary for compliance with legal and regulatory obligations to which we are subject;
Processing is necessary to protect your vital interests or another natural person; and
Processing is necessary for the performance of a task carried out in the public interest.
Processing is necessary for the purposes of our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and freedoms, are not incompatible with any of the above lawful bases, or beyond your reasonable processing expectations.

3. WHAT DATA DO WE COLLECT?

We may collect and process the following information about you:

Information about you that is personally identifiable like your name, address, email address, phone number, date of birth, BVN, gender, debit card details, bank information and other information we deem necessary and not otherwise publicly available. This information is obtained from a variety of sources, such as website visits, applications, identification documents, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions) and other written or electronic communication reflecting information about you.
We may also collect and use your transactional account history including your account balance, payment records, and debit/credit card usage.
We may also collect and use information received from third parties such as family, solicitors, friends or employers, website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies.
Information that you provide to us, for example when you fill out a contact or web form, or if you

When you provide your Personal Data while signing up for a service or purchasing a
Personal Data that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site, and the pages you visit, traffic and location data.
When you contact our customer support whether by phone, email, or chat

4. HOW DO WE COLLECT YOUR DATA?

You directly provide Taxtech with most of the data we collect. We collect and process data when you register and activate a Taxtech Wallet on the Taxtech Service, use or view our website via your browser cookies. Information about your computer hardware and software i.e., your internet protocol address, browser type, operating system, domain name, access time and date and other technical information about your means of connection to the Taxtech Service (s) is automatically collected.

5. HOW WILL WE USE YOUR DATA?

We may use your Personal Data, including non-public Personal Data as follows:

We use the information to process your registration, fulfill your service order maintain the quality of our service, generate statistics about our Taxtech Service (s) visitors, facilitate payment in respect of services rendered to you, customize and improve the content of our Taxtech Service (s), fulfill any other request you have made, conduct research and generally enhance our service delivery to you.
The information collected is also used to prepare reports for our internal use and for our current or potential partners, e.g., investors, sponsors, advertisers, and other potential Users.
Verify your identity and prevent
Send you technical notices, updates, security alerts and support, and administrative
Communicate information about special features of the Taxtech Service (s) or any other service we think may be of interest to you. Occasionally, we might want to provide you with related information from third parties or affiliates we think may be of interest to you. Your information could also be provided to selected third parties, our affiliates or subsidiaries whose services we believe may be of interest to you. If you do not wish to receive these kinds of communications, you can opt out by unchecking the appropriate announcement boxes during registration or on the user profile page on the Taxtech Service. Alternatively, you can send an email to contact@taxtech.com.ng
We sometimes hire other companies to provide services on our behalf, e.g., performing statistical analysis of our service, etc. These companies may use your personal information and communicate with you. We will only provide those companies with the information necessary to provide us with such services, and we shall prohibit them from using that information for any other purpose.
We reserve the right to disclose information about you or your use of the Taxtech Service (s) in

compliance with any legal process (i.e., any statutory demand, subpoena, warrant or court order) to protect against fraudulent, abusive, unlawful use of the Taxtech Service (s), to protect our rights or property, to defend the personal safety of Users or when we believe in good faith that a situation involving danger or injury to any person requires disclosure.

We shall not sell, share or offer information about you to third parties except in the manner described in this policy. Taxtech is based in Nigeria and the information we collect is governed by the Nigeria Data Protection Act (NDPA) and Regulations made thereto and General Application and Implemented Directive (GAID) as well as other regulations made hereunder; (together “Nigeria Data Protection Laws”). By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Nigeria and Europe.
Carry out any other purpose for which the Personal Data was collected.

6. INFORMATION FROM OTHER SOURCES

We sometimes supplement the information that we receive on the Taxtech Service with information from other sources. Such outside sources include information from third parties which enable us to reconcile our accounts, search results, links, and paid listings which we use to help prevent and detect fraud.

7. DISCLOSURE OF INFORMATION

Taxtech only discloses Personal Data with other companies or individuals in the following limited circumstances:

We may provide such Personal Data to affiliated companies or other trusted businesses or persons for the purpose of processing Personal Data on our behalf. We require that these parties agree to process such Personal Data based on our instructions and in compliance with the Nigerian Data Protection Laws and any other appropriate confidentiality and security measures. When they no longer need your Personal Data to fulfil this service, they will dispose of the details in line with the Nigerian Data Protection Laws.
With other third-parties such as email service providers that perform marketing services on Taxtech’s
With other non-affiliated companies for our everyday business purposes, such as processing transactions, maintaining accounts, responding to court orders, and legal investigations.
In response to a request for Personal Data, if we are required by, or we believe disclosure is in accordance with, any applicable law, regulation or legal process.
With relevant law enforcement officials or other third parties, such as investigators or auditors, if we believe it is appropriate.
In connection with, or during negotiations of, any merger, sale of Taxtech’s assets, financing or acquisition of all or a portion of our business to another company; and
With your consent or in your direction, including if we notify you that the Personal Data you provide will be shared in a particular manner, and you provide such Personal Data.
We may also share aggregated or de-identified or anonymized Information, which cannot reasonably be used to identify you.

When Taxtech does not have a lawful basis for disclosure of your Personal Data, Taxtech will obtain consent from you before sharing your Personal Data with third parties.
Where Taxtech needs to transfer your Personal Data to another country, such a country must have an adequate data protection We will seek your consent to send your Personal Data to a country without adequate data protection law.

8. WHAT ARE YOUR DATA PROTECTION RIGHTS?

Taxtech would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Taxtech for copies of your personal We will respond to your access request within one month of receiving your request. Where we cannot provide this personal data to you within the One-Month timeline provided by the Nigerian Data Protection Laws, we will communicate same to you and may request an additional time within which we will provide the information to you. Your Personal Data shall be provided to you in a structured, commonly used, and machine-readable format. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Taxtech correct any information you believe is inaccurate. You also have the right to request Taxtech to complete information you believe is incomplete.
The right to erasure — You have the right to request that Taxtech erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Taxtech restrict the processing of your personal data under certain conditions.
The right to object to processing – You have the right to object to Taxtech’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Taxtech transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to lodge complaint – You have a right to lodge a complaint about the handling of your Personal Data with the Nigeria Data Protection Commission (NDPC) at https://ndpc.gov.ng/

9. HOW LONG WE KEEP YOUR PERSONAL DATA

We maintain Personal Data not longer than we need to use it in accordance with our Retention Policy. In some circumstances, we may retain your Personal Data for longer periods if it is in accordance with regulatory, legal, tax or accounting obligations. In all cases, where your Personal Data is no longer required or you request for deletion, we will ensure it is disposed of in a secure manner, subject to applicable law.

10. WHAT ARE COOKIES?

Cookies are small text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

11. HOW DO WE USE COOKIES?

Taxtech uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in and making your online experience more individualized
Understanding how you use our website and for your convenience help you save time when you next visit.

12. HOW TO MANAGE COOKIES

You have the ability to decline cookies by modifying your browser settings. If you opt out of receiving cookies, you may not be able to fully experience the interactive features of the Taxtech Service(s).

13. LINKS – PRIVACY POLICIES OF OTHER WEBSITES

Taxtech websites may contain links to other websites. This privacy policy Taxtech Service (s)lies only to our website, so if you click on a link to another website, we encourage you to read their privacy policy.

14. COMMUNITIES AND FORUMS

Any personal identifiable information that you disclose through any message boards or chats windows on this Taxtech Service(s) may be collected and used by others. We recommend cautioning when giving out information to others.

15. SECURITY COMMITMENT

We are a ISO-2700 certified company. We employ appropriate technical and organizational security measures to prevent unauthorized access to information that we collect online. We have also taken measures to comply with provision of security facilities for the protection of your Personal Data through the set-up of firewalls, limited access to specified authorized individuals, encryption and continuous capacity building for relevant personnel. We therefore have digital and physical security measures to limit and eliminate possibilities of data privacy breach of incidents. In the unlikely event of such an occurrence; if we determine that such a breach poses a threat to your rights and freedoms and data owner? We will notify you of the breach and all steps we have taken to ensure that your information remains secure and private.

We implement appropriate technical and organizational measures, as required by Applicable Laws, to protect Personal Data. These include encryption of data in transit and at rest, role-based access control, multi-factor authentication, regular security testing, audit logging, employee training on data protection, and clearly defined data retention policies.

16. ACCESS AND CONTROL OF INFORMATION

You can access, edit, and delete some information that we collect and process about you. For example, you can edit and update personally identifiable information including your name, email address, phone number, etc. We want to ensure that your personal information is accurate and up to date. If the information that you have provided changes i.e., your email address, name or other personally identifiable information, please let us know or forward the correct details by sending an email to support@taxtech.com.ng, we may correct any information that we think is inaccurate.

Occasionally, we may choose to send emails concerning Taxtech Service (s) disruptions, new products and other news about our Taxtech Service (s) to registered Users and are not subscription based. Such emails are considered a part of our Taxtech Service(s) services to Users. You can decide to opt out of this notification at any time by notifying us via email to contact@taxtech.com.ng

17. BUSINESS OR ASSET TRANSFER OR SALE

We may choose to acquire or sell the business assets of our business or merge with another business. In such transactions, information obtained from you is generally one of the transferred business assets. In the event of such a transfer, we will make reasonable efforts to provide notice on the Taxtech Service (s) and to notify you of any changes in ownership or control of your personal information. Any casual inadvertence in providing such notification shall be considered a breach of our obligation under the policy.

18. STORAGE AND TRANSFER OF YOUR PERSONAL DATA

We process Personal Data in both [digital and physical] formats. Physical records are secured in a [fireproof safe], while digital data is stored on cloud platforms with data centres located both within and outside Nigeria.

By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of your information within Nigeria and to other countries where we or [our service providers operate]. Where data is transferred outside Nigeria, we ensure that the recipient country has data protection laws that are adequate and comparable to those in Nigeria.

Note that where your data is transferred to other countries there might be an increased risk that your personal information, particularly where such jurisdiction is not subject to the same level of protection as in Nigeria. These risks may include:

Increased exposure to unauthorized access or misuse due to weaker enforcement mechanisms.
Lack of enforceable data subject rights, such as the right to access, rectify, or delete personal data.
Limited recourse for data breaches, meaning individuals may find it difficult to seek legal remedies.
Potential government surveillance without adequate safeguards or oversight.
Inadequate technical and organizational measures by recipients to secure data.

We take reasonable steps to mitigate these risks, including using contractual safeguards (such as Standard Contractual Clauses), security measures, and by ensuring that third parties processing data on our behalf adhere to high data protection standards

19. BREACH/ PRIVACY VIOLATION

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data, Taxtech shall within 72 (Seventy-Two) hours of having knowledge of such breach report the details of the breach to the Commission.

Furthermore, where we ascertain that such breach is detrimental to your rights and freedoms in relation to your Personal Data, we shall within 7 (Seven) days of having knowledge of the occurrence of such breach take steps to inform you of the breach incident, the risk to your rights and freedoms resulting from such breach and any course of action to remedy said breach.

20. CONDITIONS OF USE

By registering on Taxtech platform (s), you signify your acceptance of this policy and the Taxtech Service(s) Terms and Conditions of Use. If you do not agree with this policy, please do not use the Taxtech Service(s). By submitting your personal information, you consent to the use of that information as set out in this policy. You confirm that you have the consent to provide any information you have furnished on the Taxtech platform(s). Your continued use of the Taxtech Service(s) following the posting of changes to this policy will be deemed to be your acceptance of those changes.

21. Taxtech Service(s) ACCESS

To access the Taxtech Service(s) and all its features, you must register and activate a Taxtech account, which will provide you with full access to the Taxtech Service(s).

Children under the age of 18 are not permitted to register or use the Taxtech Service(s) or any functionality contained in it.

22. FILING A COMPLAINT

In the event you are dissatisfied with how we process your data, we advise that you submit your complaint through our Data Protection Officer (DPO), whose details are provided below:

Email: dataprotection@taxtech.com.ng

Office Address: 17, Ligali Ayorinde, Ark Towers, Victoria Island, Lagos.

If you have reasons to believe that your Personal Data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your Personal Data, you have the right to lodge a complaint with the Commission. The contact details are:

Nigeria Data Protection Commission

Tel: +234 (0) 916 061 5551

Email: info@ndpc.gov.ng

Website: https://ndpc.gov.ng/

Where you remain dissatisfied, you reserve the right to explore other appropriate legal remedies as guaranteed under Nigerian law.

HOW TO CONTACT US

If you have any questions about Taxtech’s privacy policy, the data we hold on to you, or you would like to exercise one of your data protection rights, please do not hesitate to contact Taxtech Data Protection officer via dataprotection@taxtech.com.ng

You can also reach us via email to contact@taxtech.com.ng